This pilot study is to investigate a patient transfer path from the hospital to
Hospital@Home to their general practitioners (GPs) using telemedical procedures.
The following study procedures are depicted:
Visit 1 (screening): Patients provide the name of their GP, the means of transport that
they usually take to him, demographic data, past medical history and current medications.
The study team contacts the GP afterwards by phone to get his/her consent. The study team
informs Medgate about the participant and the procedure. Next to that it will link
Medgate technically to the case of the patient that Medgate can see the patient's
documentation in the University Hospital Basel (USB) -ePortal.
Visit 2 (transfer): Before leaving the hospital, the participant will be instructed by a
member of the study team on how and when to fill out the questionnaires. At this time,
the participant and the USB physician will answer the first one. After Medgate has
received the information from USB that the patient has been included in the study and has
left the hospital, the patient will be contacted by Medgate and the appointment for the
first teleconsultation will be made according to information from USB. The patient will
be called by Medgate physician at the agreed time and the teleconsultation will be
performed. Depending on the patient's condition and health status, further appointments
are scheduled. The patient has the possibility to contact Medgate at any time (24/7) in
case of an urgent medical matter. The patient receives the physician's recommendations in
written form after each teleconsultation as their treatment plan via app or e-mail.
Visit 3...x (telecare): In advance of the first consultation via Medgate, the Medgate
physician will log in into the USB-ePortal to get all important medical information about
the patient. After that consultation the patient and the Medgate physician will answer a
questionnaire. Depending on the clinical condition, health status and from this resulted
procedure, the participant will be contacted several times. After the last consultation
the Medgate physician will answer a questionnaire and will refer the patient back to the
GP. The documentation will be sent to the GP and the USB. The GP will get a questionnaire
as well.
Visit 4 (follow-up): On day x after the last consultation via Medgate the GP and the
participant will answer the last questionnaire.
