Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence

Last updated: October 17, 2023
Sponsor: Methodist Health System
Overall Status: Completed

Phase

N/A

Condition

N/A

Treatment

Orai: Master Public Speaking

Clinical Study ID

NCT05594394
104.NUR.2022.M
  • Ages 18-75
  • All Genders
  • Accepts Healthy Volunteers

Study Summary

Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general.

High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.

Eligibility Criteria

Inclusion

Inclusion Criteria:

  • RN Clinical Team Leader or Charge Nurse employed at MMMC

Exclusion

Exclusion Criteria:

  • Non-employees of MMMC
  • MMMC staff not in the role of Clinical Team Leader or Charge Nurse

Study Design

Total Participants: 35
Treatment Group(s): 1
Primary Treatment: Orai: Master Public Speaking
Phase:
Study Start date:
September 19, 2022
Estimated Completion Date:
August 29, 2023

Study Description

Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, & Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).

Connect with a study center

  • Methodist Mansfield Medical Center

    Mansfield, Texas 76063
    United States

    Site Not Available

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