Improving FAMily Members' Experience in the ICU

Inclusion Criteria:

Patients :

• ≥18 years old

• Treated in the ICU with invasive mechanical ventilation for 48 hours

• Having been visited by at least one family member within 72 hours of the 48th hourof intubation in intensive care

• Having been informed of the study and not having objected to the use of theirmedical medical data prior to discharge from the ICU if they are able to receive theinformation the information at the time of inclusion or consent of the family memberobtained for the inclusion of the patient if the patient is not able to do so at thetime of at the time of inclusion

Family members :

• ≥18 years old

• Identified if possible by the patient as the person to be referred or to beinformed, or, in the case of a patient unable to express him/herself, identified bythe caregivers as the "patient's close referent".

• Understanding and speaking French

• Having been informed of the study and having consented to participate in it during avisit of the patient

• Inclusion between H48 and H120 post-intubation of the patient in the ICU (if thepatient is still intubated at the time of inclusion)

• Having given their telephone number

• Being covered by a social security plan.

• Only one relative of the patient is included in the study Service Professionals: Allprofessionals in all categories and in all participating participating services whohave been informed of the study and have consented to participate.

Exclusion Criteria:

Patients:

• No family member or no family member visit

• No consent to participate from family member

• Organ donation planned or contemplated

• Pregnant or parturient woman

• Detained or deprived of liberty

• Under guardianship or curator

• No social security

Family members :

• Social context making follow-up and telephone interviews difficult (homeless, notresiding in Europe or in the DOM)

• Inability to give a "stable" personal cell phone number

• Under guardianship or curator

• Unable to communicate on the phone (hearing impairment...)

Service Professionals:

• Not on duty (locum tenens or interim team, only on-call) on call)

• Not qualified (Physician: at least intern, nurse DE)