Social isolation has profound negative impacts on the mental health of older adults
(generally those aged ≥60), such as stress, anxiety, cognitive decline, and depression.
Depression is the #1 cause of disability worldwide. Prior to the pandemic, mental
disorders were affecting >10-15% older adults and more than 1,000,000 Canadians, with an
estimated annual cost of $15 billion, which will increase with COVID-19.
There are 4.5 billion people globally in voluntary confinement and practicing social
distancing. Older adults are more isolated and face risks to their health: i.e. increased
risk for depression, ER visits and hospital admissions. Older isolated individuals are
4-5 times more likely to be rehospitalized. Moreover, older adults with stress, anxiety,
and/or depression, have 50% higher healthcare costs and at 2 times increased mortality.
Together these factors threaten to further overwhelm a healthcare system already strained
from managing the direct morbidity and mortality of COVID-19.
During the pandemic, with an increased burden on health professionals who can be burnt
out, reassigned, or infected with COVID-19, engaging lay volunteers may be beneficial to
increase capacity. During COVID, many people are currently unable to work/study, are
underemployed/unemployed, and able to volunteer. In a low-resource part of India, an
in-person lay volunteer intervention was able to improve depression and other mental
health symptoms in older adults. However, a systematic review of volunteer interventions
in older individuals with mental health found that the evidence-base is limited with
small sample sizes, few randomized controlled trials, especially for remote service
delivery. Telehealth has been successful in connecting with socially isolated adults.
Telehealth can be adopted in areas where healthcare access is limited and has evidence
for improving depression and anxiety. However, telehealth programs that use the internet,
tablets, smartphones apps or computers may not be accessible to or preferred by older
adults; a survey of 500 older adults found that while only 10% used the internet, 77% did
own a mobile phone. In the current COVID-19 context, many such interventions are not
feasible for rapid implementation due to lack of infrastructure, training, and low rates
of digital literacy in older adults. In a telephoning initiative prior to COVID, older
isolated adults reported forming satisfying relationships as well as gaining confidence,
engaging in the community and being more socially active. Given these limitations and
need for immediate support for vulnerable older adults facing isolation during COVID-19,
telephone-based support with volunteers is considered a potential fast, inexpensive,
scalable, and convenient intervention option requiring further investigation.
The Telehealth Intervention Program (TIP-OA) for older adults was created during the
COVID-19 pandemic to support the health of older adults who are isolated or have mental
health/cognitive issues. Within the TIP-OA program, volunteers provide friendly phone
calls once a week to older adults (age 60+).
The TIP-OA program provides once a week friendly phone calls from trained volunteers to
older adults (age 60+), particularly to older adults struggling with mental
health/cognitive issues. The clinical program does not provide any kind of treatment to
the program user. Rather, the volunteer-based friendly telephone/telehealth calls adopt a
simple and proactive communication technique: e.g., calling seniors to inquire about
their general wellbeing, giving out information about COVID-19, asking if the seniors
need any help or support (e.g. food delivery, medication from their pharmacy), connecting
seniors with community organizations offering services (e.g. grocery delivery), or just
talking and giving friendly company on the phone to increase a sense of connection.
Moreover, program users are given a phone number for queries, comments, or complaints
regarding the program or their volunteer. This study evaluates the effectiveness of the
clinical service TIP-OA in 1) reducing stress (Perceived Stress Scale), 2) improving the
mental health of service users (Patient Health Questionnaire-9, Generalized Anxiety
Disorder-7, Fear of COVID-19 Scale), 3) improving mental healthcare utilization (e.g.
hospital visits, hospitalizations, and outpatient visits), 4) compare mental health
outcomes based on service users baseline risk, as well as 5) understand the experiences
of service users, volunteers, and other stakeholders to improve TIP-OA and related future
programs.
Using mixed-methods, the impact of the program will be evaluated systematically. The
investigators will assess mental health outcomes in 200 older adults at baseline, 4- and
8-weeks (primary study endpoint). In addition, the investigators will perform qualitative
analyses focus groups and/or individual semi-structured interviews with older adult
participants, volunteers, community partners, and team members. The investigators
anticipate that the TIP-OA program will be associated with improvements in stress,
anxiety, and depression. If this is indeed the case, the investigators hope to share
results with colleagues who could also develop similar programs internationally.