Atlanta, GA-based Healthcare Team Training and IDEAS based in Orlando, FL, have partnered to launch StoryCare, the first enterprise-wide, staff-deployed teamwork simulation program using the power of story to measurably improve patient safety and satisfaction.
StoryCare addresses three key improvement areas: quality, patient safety, and delivering an outstanding patient experience. Reducing errors and satisfying patients have been shown to be highly correlated. The key is to rapidly deploy solutions to these challenging problems, and to engage teams as innovation engines.
Delivered via the Web, the StoryCare system includes an extensive library of outcome-focused stories that enable leaders to connect the dots when improvement feels overwhelming, disjointed, uncoordinated or episodic. This fact was echoed at one of the early system pilots at DeKalb Medical Center. "StoryCare enables the multidisciplinary teams to communicate amongst each other as never before," commented Lorry Lewis, MS, CCC-SLP, manager of clinical services at DeKalb. "Since StoryCare has been implemented, new processes have been established which help the units avoid running into each other, creating smoother processes and enhancing teamwork and communication."
