Exco InTouch, a provider of patient engagement and data capture solutions for clinical research and healthcare providers, has appointed Laurence Burke vice president of operations. Chief amongst his responsibilities is ensuring that processes are as streamlined and efficient as possible for customers, whilst also ensuring full continuity of robust delivery programs as Exco InTouch continues to grow the volume of its business. Burke will have responsibility for operations in servicing customers in the clinical, late phase and mHealth fields.
The full operations team at Exco InTouch, including project management, support and logistics will report to Burke. Based at the company’s Nottingham office, he joins the senior management team and will report directly to the CEO, Tim Davis.
Burke has strong experience in building operational delivery and project support teams and achieved fourfold growth for a clinical technology business over just four years. Additionally, he has led customer satisfaction teams to place “customer experience” at the heart of all internal processes and has held responsibility for the planning, implementation and monitoring of clinical trials on a global scale.