C3i, a provider of service desk support and business process outsourcing (BPO) services for the life sciences industry, has been selected by CFS Clinical to provide global 24x365 multilingual technology support services for their Site Activation and Investigator Payment Services.
CFS Clinical is a technology-enabled service provider focused on site startup and investigator payments for clinical trials. The company was recently acquired by DrugDev—an interactive network and data sharing platform for 80,000+ clinical trial doctors worldwide.
The partnership between C3i and CFS Clinical started in March 2013 with a training engagement. This included a 30-minute eLearning module developed in English and a translated Spanish version. CFS’ satisfaction with the delivered training services led to expanding the partnership between the two companies, and as of February 28, C3i began providing global 24x365 multilingual technology support services for CFS’ Site Startup and Global Payment Services systems. The service desk is supporting active clinical trial sites in nearly 50 countries and 12 languages, staffed out of C3i’s Sofia Operations Center. Later in 2014, additional languages will be added to manage CFS’ continued scaling, supported out of C3i’s Dalian Operations Center
“C3i’s industry and custom technology support expertise, reputation and global multilingual abilities were all factors that influenced our decision to select C3i in this endeavor. We already had a positive experience with C3i’s capabilities and professionalism, which they demonstrated by the earlier training development engagement,” said Greg Seminack, president of CFS Clinical. C3i’s ability to support proprietary applications also was a key factor in their selection of C3i as a partner.