• SKIP TO CONTENT
  • SKIP NAVIGATION
  • Patient Resources
    • Clinical Trial Listings
    • What is Clinical Research?
    • Volunteering for a Clinical Trial
    • Understanding Informed Consent
    • Useful Resources
    • FDA Approved Drugs
  • Professional Resources
    • Research Center Profiles
    • Market Research
    • Benchmark Reports
    • FDA Approved Drugs
    • Training Guides
    • Books
    • eLearning
    • Events
    • Newsletters
    • White Papers
    • SOPs
  • White Papers
  • Clinical Trial Listings
  • Advertise
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Home » ERT receives fifth consecutive award for outstanding customer service

ERT receives fifth consecutive award for outstanding customer service

March 20, 2017
CenterWatch Staff

ERT, a global data and technology company that minimizes uncertainty and risk in clinical trials, has received Omega Management Group Corporation’s NorthFace ScoreBoard (NFSB) Award for consistent delivery of outstanding customer service throughout 2016. This marks the fifth consecutive year that ERT has been recognized for achieving excellence in customer satisfaction, as rated solely by its customers.

“The NorthFace ScoreBoard Award recognizes organizations who, like ERT, not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “There is no other award that recognizes such achievement at this high level, so we are pleased to once again congratulate ERT for their ongoing efforts in this regard.”

Omega’s methodology measures customer satisfaction and loyalty levels on a five-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NFSB Award recipients are companies who, based solely on survey responses from their own customers, achieved a four or above out of a possible five.

“Each of our employees is dedicated to helping our customers identify trial risks before they become problems to avoid costly delays,” said James Corrigan, president and CEO of ERT. “They are the force behind our best-in-class solutions, services and practices that have supported more than half of all FDA-approved drugs over the past four years. While we are honored that our customers continue to recognize ERT as a trusted partner, we are always looking ahead for new ways to help them mitigate risks and bring life-changing treatments to patients more quickly.”

    Upcoming Events

    • 16Oct

      MAGI@home Clinical Research Conference 2023

    • 25Oct

      2023 WCG Patient Forum

    • 26Oct

      FDA in 2024: What to Expect in an Election Year

    Featured Products

    • Surviving an FDA GCP Inspection

      Surviving an FDA GCP Inspection: Resources for Investigators, Sponsors, CROs and IRBs

    • Best Practices for Clinical Trial Site Management

      Best Practices for Clinical Trial Site Management

    Featured Stories

    • Donna Snyder

      New WCG Executive Physician Outlines Goals for Clinical Research

    • Hand Shake at Meeting

      Partnership to Bolster Trials in Low Resource Regions Kicks Off

    • Guidelines-360x240.png

      Major Industry Groups Offer Feedback on ICH’s E6(R3) Guidelines

    • AsktheExpertsBadge-360x240.png

      Ask the Experts: Monitoring

    Standard Operating Procedures for Risk-Based Monitoring of Clinical Trials

    The information you need to adapt your monitoring plan to changing times.

    Learn More Here
    • About Us
    • Contact Us
    • Privacy Policy
    • Do Not Sell or Share My Data

    Footer Logo

    300 N. Washington St., Suite 200, Falls Church, VA 22046, USA

    Phone 703.538.7600 – Toll free 888.838.5578

    Copyright © 2023. All Rights Reserved. Design, CMS, Hosting & Web Development :: ePublishing