Claire Driscoll & Associates Inc. (CD&A) knows the challenges of patient recruitment. The firm understands how critical each potential patient is to your study; how quickly and sensitively each patient must be handled to get them involved - and keep them involved - to the end.

In CD&A's experience, a personal touch can make all the difference to potential patients and to clients as well. That personalization is the hallmark of Claire Driscoll & Associates Inc., a full-service patient recruitment, retention and compliance service designed especially for the pharmaceutical industry.

Our full suite of services includes:

• Caller prescreening
• Reporting and data management
• Site assistance
• Patient retention
• Trial compliance
• Answering services

The personal touch starts with how we approach your project: we don't "force" your project into our process model, we do it the other way around and flexibly adapt our process, including protocols and reporting, to suit yours.

Then it continues throughout the project and is especially evident in how we interact with patients. Depend on us, and our personal touch, to help you meet your goals.

This is the first touchpoint your patient will have with the study. We know the onus is on us to make it positive and professional, so the caller will be more inclined to get involved. Calls from your potential patients are answered quickly by accent-neutral agents who are trained in the protocol. In a sensitive and highly accurate manner, we will identify the most qualified recruits, collect all relevant data and schedule them for an appointment at the investigator site most convenient for them.

We don't just give you reports, we give you timely information and thoughtful analysis so together we can steer your project to success. Every member of the team will be informed with customized reports tailored to meet your specific needs. Statistical reports will help you evaluate the effectiveness of your advertising, identify common exclusion criteria, and track patient progress. Sites will receive reports for each individual we refer, as well as a summary of all referred patients. We'll touch base with you on a regular basis to monitor results and suggest any adjustments that will increase the efficiency of the project.

At this stage more than ever, your patients need our personal touch to keep them involved and compliant with your project. At CD&A, we call recruits to ensure diary compliance and to keep them motivated about their trial responsibilities. We call them to remind them about appointments. And we conduct quality-of-life surveys to ensure they are comfortable with the trial and to collect any questions they may have. A drop out now means wasted time and money, but sometimes all it takes is a friendly, human voice to keep the patient involved.

At CD&A, we don't like to think of ourselves as just a supplier to you. We see ourselves as members of your team. Your goals are our goals. Your problems are our solutions to find. We track progress and stay nimble when adjustments or changes are required, we're on it right away. When you meet your results, we've done our job. Our greatest reward is your repeat business.

Nothing says 100 per cent dedication like putting your own name on a business. While everyone at CD&A works to the same high standards, you can be assured at any time that you have Claire's personal attention, 24/7.

Call her today at 506-644-7700 or visit online at www.claired.com and find out how we can help you achieve your results. Depend on it.

Contact Information

Claire Driscoll & Associates Inc.
Claire Driscoll, President & CEO
107 Germain St.
Saint John, NB E2L 2E9 Canada
Phone: 877-680-5500
Fax: 506-644-7722
E-mail:

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