Academic Network

Academic Network is a certified woman-owned consulting and telecommunications service bureau, offering a single source for meeting diverse health communications needs for the pharmaceutical, food, and beverage industries. Academic Network offers clinical trial recruitment; dietary counseling for clinical trials and direct-to-consumer marketing campaigns; and the full range of call center services. Academic Network is solely owned and staffed by medical and health professionals.

Academic Network provides the optimal and most cost effective means for distributing information to consumers and healthcare providers. Academic Network offers:

• Full range outsourcing call center solutions for 24/7 coverage
• Toll-free telephone numbers with interactive voice response and live operators
• Clinical trial participant recruitment and dietary intervention management
• Web hosting, content development, design and management
• Mail fulfillment and consulting to meet your direct-to-consumer and professional marketing or health and food education goals
• Medical experts and advisory boards
• Multimedia materials for presentations and publications

With both automated telecommunications services and medical-professional operators, Academic Network's state of the art telecommunications technology provides 24 hour information access and complete data collection and fulfillment services for our clients. Academic Network offers clinical trial patient recruitment and screening; call center recruitment specialists interview potential participants based on select criteria to identify appropriate enrollees for our clients' current or future clinical trials.

Recognizing the critical importance of acquiring and maintaining clinical trial participants, Academic Network utilizes a combination of recruitment specialists and study-specific recruitment criteria to screen potential participants for entry into our clients' studies. All call center specialists are healthcare professionals who have training in recruitment and direct experience in clinical trial management. Recruitment specialists work with our clients to develop optimally targeted promotions to create patient interest in specific clinical trials.

Provision of product-specific medical advisory boards is a unique service of Academic Network. With extensive experience in both the private and public sectors of medicine and healthcare, Academic Network has established associations with an international network of medical and nutritional experts who can be called upon to serve as advisors to our clients' health related programs. Medical advisory boards work with and for our clients to develop clinical trial protocols, develop program contents, support health claims, enhance public relations campaigns, develop marketing relationships, acquire endorsements of national health organizations, and satisfy regulatory agency requirements.

Academic Network provides full service Web design, hosting, content development and site optimization for our clients. Academic Network has planned for increased e-mail transactions with clients and Web chat capabilities. The most consumer-friendly contact center should include toll-free telephone options, e-mail, Web chat capabilities, fax, and US mail options. Our staff has expertise in the requirement for Health on the Internet (HON) certification and works with our clients to ensure their site becomes a credible and reliable source for health information. In addition, we develop relationships with similar organizations that will link and drive traffic to our client site-- literally building a network of access points to a site. Hosting and site optimization are other key components of our Web services.

Academic Network offers a full range of call center outsourcing solutions. The Academic Network call center staff is trained in healthcare and experienced with clinical trials. In addition to live operators, Academic Network provides automated telecommunication services, reverse directory, and internet solutions such as web chat and email to converse with your clients.

With in-house fulfillment services and over 10,000 square feet of storage space, Academic Network offers complete and unified coordination of all of our clients needs. Fulfillment processing may include, but is not limited to, patient information, product information, educational literature, and multimedia materials. Fulfillment services are offered for 24 hour turnaround on sensitive materials.

• Boston Scientific Corporation
• Campbell Soup Company
• Cole Bros.
• Dairy Management Inc.
• Forest Laboratories
• GlaxoSmithKline
• International Dairy Foods Association
• National Food Processors Association
• Novartis
• Patients 1st
• Pharmacia
• Porter Novelli
• Roche Labs
• Salt Institute

Contact Information

Academic Network
Kathleen McCarron, CEO
120 NW 9^th Avenue, Suite 216
Portland, OR 97205-3326 USA
Phone: 503-228-3217
Fax: 503-273-8778
E-mail:

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