Phone Screen is a healthcare call center specializing in patient recruitment, retention and compliance services for the pharmaceutical industry. We provide services to pharmaceutical companies, CROs and research sites an efficient and cost-effective system to screen potential study subjects.

SERVICES

• 24/7/365 Live Operator
• Interactive Voice Response
• Project Management and Site Support
• Reporting and Data Management
• Online Patient Referral Tracking
• Internet Support

Our highly qualified, carefully trained operators answer the phone with an answer-phrase of your choice, taking advantage of our sophisticated computer-driven system that matches incoming calls to clients. And because our staff is on duty 24 hours a day, every day, your phones are covered-24 hours a day, every day. Phone Screen is computerized for speed and accuracy, but real people answer your calls-to provide a professional patient interface.

Inbound Services

• Patient support requests
• Medical practice support services
• Hospital communication support services
• Pharmacy contact
• Appointment scheduling
• Crisis intake
• Patient recruitment
• Nearest site referral
• Insurance eligibility certification
• Requests for presurgical instructions or information

Outbound Services

• Patient physician interface
• Appointment scheduling
• Retention and compliance services
• Clinical trial site communication
• Crisis intake
• Presurgical support

The best of all worlds - the ultimate flexibility in patient communications...

IVRS - the Interactive Voice Response System - is an indispensable tool for patient communications. Integrated IVRS is more than intelligent voice mail. The Phone Screen system seamlessly connects the caller to a live screener while passing relevant data along with the call.

With a host of intelligent, robust features, Phone Screen’s integrated IVRS presents a remarkable array of new options to help meet your clinical trials program’s goals.

Learn more: http://www.phonescreen.com/ivr.htm

A patient recruitment project is more than just answering the phones.

Phone Screen’s project management approach begins with identification of mutual goals and core values with other stakeholders in the project. Often, this can include a sponsor, an advertising agency and/or a CRO.

Project management services include:

• Development of customized call guide ("script"), in multiple languages, if desired
• Project-specific training of our staff, in cooperation with the project sponsor
• Attendance at investigators meetings
• Development and distribution of instruction cards, collateral materials, etc. to study subjects
• Communication direct to research sites, including patient referral information
• Appointment scheduling, if desired
• Quality control
• Project closeout

The moment an advertising campaign hits the media, Phone Screen’s recruitment specialists begin answering calls. Our automated system posts the results of each screening interview to a study-specific database, ready for instant viewing on a secure website.

Real-time reporting makes patient recruitment more efficient.

• Evaluate your advertising strategy in real time
• Base decisions on highly accurate, timely data
• Monitor patient referrals and appointments scheduled
• Measure site follow-through with referred patients and ensure that qualified patients are contacted
• Maintain project-wide consistency

Learn more: http://www.phonescreen.com/electronicreports.htm

The Patient Referral Management System (PRMS) is a HIPAA-compliant online interface that follows volunteers long after call screening, throughout the course of a study. PRMS provides real-time access to volunteer status information without playing "phone tag" or drowning in a sea of faxes.

Added to the company’s respected Online Reporting suite, Phone Screen now offers a robust set of integrated online tools that provide instant information to decision-makers.

http://www.phonescreen.com/reftracking.htm

Phone Screen has the experience to meet recruitment goals on time, on budget. Phone Screen has managed projects in numerous therapeutic areas, large and small in scope.

Contract Research Organizations Biotechnology Companies Device Manufacturers Pharmaceutical Companies Research Sites Site Management Organizations

Managed Care Organizations Academic Medical centers Hospitals Healthcare Marketing Firms Advertising Agencies

Therapeutic Areas

Allergy & Immunology Cardiology Dermatology Endocrinology & Metabolism Gastroenterology Gynecology Hepatology Infectious Disease Internal Medicine Neurology

Oncology Phase I Pediatrics Psychiatry Pulmonology Rheumatology Sleep Medicine Sports Medicine Uro-gynecology Urology

"Why They Disqualify: Lessons to be Learned"
A careful examination of the reasons for disqualification can help maximize the cost-effectiveness of a patient recruitment program. In an aggregate analysis of dozens of studies, conducted over several years in many therapeutic areas, Phone Screen determined overall categories for exclusion, offering suggestions on how to make a patient recruitment project more effective.

http://www.phonescreen.com/dqreasons.htm

Research Sites Provide Feedback on Improving Centralized Recruitment
Sponsors of medium- to large-scale studies favor centralized patient recruitment for its cost-efficiency and ability to standardize data collection. From the standpoint of research sites, however, there may be room for improvement in the centralized recruitment model, according to a recent study by Phone Screen, a patient recruitment call center.

http://www.phonescreen.com/sitefeedback.htm

REALTIME REPORTING: Phone Screen's Online Referral Tracking System
Phone Screen's Online Referral Tracking System makes the patient tracking process more immediate and easier, from phone call to end result, either randomization or disqualification.

http://www.phonescreen.com/reftracking.htm

Study: Web-Based Recruiting and IVR Lower Recruitment Costs
In today’s integrated data center, live operators, Web sites and interactive voice response are converging into a robust technological capability that can improve patient recruitment results in clinical trials. Phone Screen, a provider of patient recruitment, retention and compliance services, recently analyzed two projects where convergent technologies were used successfully to provide cost-effective recruitment.

http://www.phonescreen.com/webrecruiting.htm

Improved Appointment Process Could Reduce "Lost Opportunities" in Patient Recruitment
Between the initial contact with a volunteer and the final randomization, some pre-qualified patients leak out of the recruitment funnel due to weaknesses in the appointment process. If only half of the lost opportunities were avoided, there would be a significant improvement in patient randomization for the study.

http://www.phonescreen.com/lost.htm

More Phone Screen case studies:
http://www.phonescreen.com/case.htm

Contact Information

Phone Screen/American Mediconnect, Inc.
Sarah Ebner
3232 N. Elston Ave.
Chicago, IL 60618 USA
Phone: 800-882-7943 Ext. 1
Fax: 773-628-1495
E-mail:

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