Industry Provider Profiles
Academic Network, a Stericycle Company
Company Type Services
Conceived by medical and healthcare professionals to serve as the singular source for communicating health-related issues to consumers and health professionals, award-winning Academic Network provides 21st century communications services to global pharmaceutical, food, beverage, and healthcare organizations. Helping clients find their voice to consumers in the Health 2.0 world!
Academic Network provides the optimal and most cost effective means for distributing information to consumers and healthcare providers. Academic Network offers:
VALUE ADDED SERVICES
- Contact Center Solutions
Call Center, IVR, Online and Fulfillment
- Clinical Trial Recruitment
Site Support, Online Screening Services
- Consumer Affairs Counsel
Direct to Consumer Educational Campaigns
Adverse Event Reporting, Customer Care
- Healthcare Operators, Contact Center Staffing
Medical, Nutritional, Multilingual Expertise
- New Media Communications
Web 2.0, Blogging, Social Networking Expertise
- Medical Advisory Boards and Medical Experts
Internationally Recognized Experts
- Recall and Retrieval Services
Expert retrieval of pharmaceutical clinical trial supplies
With both automated telecommunications services and medical-professional operators, Academic Network's state of the art telecommunications technology provides 24 hour information access and complete data collection and fulfillment services for our clients. Academic Network offers clinical trial patient recruitment and screening; call center recruitment specialists interview potential participants based on select criteria to identify appropriate enrollees for our clients' current or future clinical trials.
Recognizing the critical importance of acquiring and maintaining clinical trial participants, Academic Network utilizes a combination of recruitment specialists and study-specific recruitment criteria to screen potential participants for entry into our clients' studies. All call center specialists are healthcare professionals who have training in recruitment and direct experience in clinical trial management. Recruitment specialists work with our clients to develop optimally targeted promotions to create patient interest in specific clinical trials.
Academic Network provides full service Web design, hosting, content development and site optimization for our clients. Academic Network has planned for increased e-mail transactions with clients and Web chat capabilities. The most consumer-friendly contact center should include toll-free telephone options, e-mail, Web chat capabilities, fax, and US mail options. Our staff has expertise in the requirement for Health on the Internet (HON) certification and works with our clients to ensure their site becomes a credible and reliable source for health information. In addition, we develop relationships with similar organizations that will link and drive traffic to our client site-- literally building a network of access points to a site. Hosting and site optimization are other key components of our Web services.
Academic Network works with you to effectively use social media as a means of mitigating a crisis situation and improving communications with your customer base. Our social media team members have the experience to listen attentively and monitor online conversations concerning your brand. Not only can we defuse the impact of a product recall and potentially minimize adverse events; we may be able to help you "tune in" to ongoing conversations that may anticipate these events. We provide blogging assistance (we can train you or can blog on your behalf) as well as conversation management to ensure you're aware and engaged when conversations are going on about your business, your markets, and your products.
Academic Network offers a full range of call center outsourcing solutions. The Academic Network call center staff is trained in healthcare and experienced with clinical trials. In addition to live operators, Academic Network provides automated telecommunication services, reverse directory, and internet solutions such as web chat and email to converse with your clients.
With in-house fulfillment services and over 10,000 square feet of storage space, Academic Network offers complete and unified coordination of all of our client's needs. Fulfillment processing may include, but is not limited to, patient information, product information, educational literature, and multimedia materials. Fulfillment services are offered for 24 hour turnaround on sensitive materials.
- Boston Scientific Corporation
- Campbell Soup Company
- Dairy Management Inc.
- Forest Laboratories
- International Dairy Foods Association
- National Food Processors Association
- Patients 1st
- Porter Novelli
- Roche Labs
- Salt Institute
Donald B. Houghton
Director, Contact Center & Online Operations
Academic Network, a Stericycle Company
120 NW 9th Avenue, Suite 216
Portland, OR 97205-3326
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