Frequently Asked Questions

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Frequently Asked Questions

About CenterWatch

What is CenterWatch?

CenterWatch is a leading source of news, directories, proprietary market research, and analysis for clinical research professionals and patients. For more information about our company and our products, please visit the About CenterWatch section of our web site.

Can I link my web site to CenterWatch.com?

Yes. To have a link placed on CenterWatch.com you must submit your company’s information to support@centerwatch.com. We will review your link request and send a notification email once your site has been approved. You can post a link to www.centerwatch.com on your web site at no cost.

Can I use content from CenterWatch on my site?

If you would like to post CenterWatch content on your web site, please contact Sales at sales@centerwatch.com or 617-948-5100 for more information about Content Licensing.

Do you offer general statistical information about clinical research?

Yes. General information about clinical research is available on our Overview of Clinical Trials page. Detailed statistics about the industry can be found in our Clinical Trials Data Library, available for purchase as a complete set or by chapter in our bookstore. Please contact our Market Intelligence department for custom statistical information.

Do CenterWatch representatives speak at conferences?

Yes. Our research and editorial experts frequently speak at conferences around the world. For details about their areas of expertise, please visit the Team Bios section of our web site. Upcoming Speaking Engagements and Conference Attendance information is also available on our web site.

How can I advertise in CenterWatch publications and on CenterWatch.com?

For details about all advertising opportunities, please visit the Advertising section of our web site. There you will find our media kit, which includes specifics such as pricing and ad specifications. To purchase advertising or to receive more information, please email advertising@centerwatch.com.

Does CenterWatch post jobs for clinical research professionals?

Yes. CenterWatch offers complete career services and resources for both job seekers and employers in the JobWatch section of our web site. For more information about posting jobs, please email sales at jobwatch@centerwatch.com.

About Clinical Trial Participation and Medical Information

Can CenterWatch help me diagnose a medical condition or answer a medical question for me?

Unfortunately, no. CenterWatch does not have medical personnel on staff and therefore cannot offer medical advice or diagnose conditions. However, organizations which may be able to assist you are listed in the Patient Resources section of our web site

How do I find clinical trials to participate in?

You can search the clinical trials listed on our web site. They are listed by medical condition, therapeutic area, and location. You can also sign up for our Patient Notification Service, which will email you information on trials as soon as they are posted.

Do you conduct clinical trials at CenterWatch?

No. CenterWatch reports on the clinical trials industry and posts clinical trials on our web site; however we do not conduct clinical trials. For more information about our company, please read the About CenterWatch section of our web site.

Can CenterWatch notify me when new trials are available that I am interested in?

Yes. If you sign up for our free Patient Notification Service you will automatically receive emails as soon as a clinical trial is posted that matches the medical and geographic area you specify.

About Editorial Content

Can CenterWatch help me spread news about my company?

Yes. Send news about your clinical trials company to our editorial team at editorial@centerwatch.com and they will determine if it’s appropriate for any of our publications.

Can CenterWatch profile my company in CWWeekly?

Yes. If your company has not already been profiled in CWWeekly, please send your request to our editorial team at editorial@centerwatch.com for evaluation. Due to the high volume of requests, we may not be able to respond. However, if we determine that your company will be profiled in an upcoming issue, an editor will contact you to set up an interview. Please also consider posting a Research Center Profile or Industry Provider Profile Page on our web site.

About CenterWatch Subscription Publications

How can I subscribe to one of your publications?

You can subscribe online at our bookstore, via email at sales@centerwatch.com, or by calling (866) 219-3440 and selecting option two.

Do you offer group or corporate subscriptions?

Yes. Both group and corporate subscriptions are available for all CenterWatch publications. For more information and pricing, please email sales@centerwatch.com or call (866) 219-3440 and select option two.

Do you offer electronic versions of your publications?

Yes. The CenterWatch Monthly, the CWWeekly, and Research Practitioner are all available on our digital platform. To place a new order in this format via our online bookstore, simply indicate your choice at the top of the page of the publication you are purchasing. If you would like to change your existing subscription from print to digital, please email customerservice@centerwatch.com.

How quickly will I receive my order?

If the shipping destination for your order is within the U.S., it should arrive within 10 business days, however some orders may take longer including shipments to destinations outside the U.S. Express shipping may be available for an additional fee. To check on the status of your order, please email customerservice@centerwatch.com.

How do I receive my order faster than 10 business days?

If you would like to have your order shipped to you in less than 10 business days; please call (866)219-3440 or email sales@centerwatch.com. Shipping fees will be applied, Do not place your order prior to calling.

What is your return policy?

Subscriptions to CWWeekly and The CenterWatch Monthly cancelled within 30 days of purchase date will receive a full refund. Subscriptions cancelled after 30 days of purchase date will receive a pro-rated refund for all issues not yet mailed.

Subscriptions to Research Practitioner cancelled within 60 days of purchase date will receive a full refund. Subscriptions cancelled after 60 days of purchase date will receive a pro-rated refund for all issues not yet mailed.

Books, pamphlets, and SOPs returned within 20 days of purchase date, in their original condition (shrink-wrapped products, such as CDs, must be sealed and unopened) will receive a refund of the purchase price to the original form of payment. Books, pamphlets and SOPs returned after 20 days of purchase date or in less than original condition will not receive refunds.

I didn't receive an issue of my subscription - what should I do?

Please email customerservice@centerwatch.com. If you did not receive an issue of Research Practitioner, please note that it is a bi-monthly publication and ships every other month. If you did not receive an issue of CWWeekly, please note that it is not published the last two weeks of the calendar year.

How can I renew my subscription?

If you received a renewal notice in the mail, simply complete the enclosed order form and fax it to (617) 948-5101. If you prefer to renew by phone, please call (866) 219-3440 and select option two.

Do you offer discounts to current subscribers?

Yes. In addition to quantity discounts that are available for most of our publications, subscribers to The CenterWatch Monthly who also sign up for a Research Center Profile enjoy free set-up of this online resource—a $275 value. Throughout the year, other special offers may be available. Watch your mail or email for details.

Which CenterWatch products offer continuing education credits?

Research Practitioner and Protecting Study Volunteers in Research offer continuing education credit. Both can be ordered online in our bookstore.

Research Practitioner is a bi-monthly publication that offers up to 18 nursing contact hours each year. Each issue contains a test that can be taken online.
Protecting Study Volunteers in Research is a paperback manual through which readers can apply for 6.75 CME hours. The book includes an exam that must be submitted by mail.

How do I complete the CNE test for Research Practitioner?

If you are completing a test from an issue older than one year, these tests have expired. For all current tests, complete the post-test and evaluation online at www.cmeuniversity.com. You will need your subscriber/account number. Upon successful completion, your certificate will be made available immediately.

I do not know my subscriber/account number to register online for the Research Practitioner CNE test?

Please contact customer service at (866) 219-3440 and we will be glad to assist you.

I did not receive my CNE certificate from Research Practitioner—whom should I contact?

Please contact the test administrators at Postgraduate Institute of Medicine at (800) 423-3576 or email evaluations@pimed.com. If you need additional help, email customerservice@centerwatch.com.

Where can I find a specific article from a past issue of The CenterWatch Monthly?

Past issues of The CenterWatch Monthly are available for purchase in our bookstore. If you are unable to locate a specific article, please email sales@centerwatch.com for assistance.

About Products and Services Available on our Web Site

How do I find Sponsors or CROs who are looking for investigative sites?

You can sign up for TrialWatch for Sites.
Our Grant Notification Service is a FREE resource for investigative sites and site networks interested in securing clinical research grants. Submit your information online and your site / site network profile is stored in a database and is regularly run against sponsor or CRO requests for qualified investigators with expertise in specific therapeutic areas and disease specialties. If a match is found, your site information will be provided to the sponsor or CRO for consideration.

For more information on this service, please contact Tracy Lawton at tracy.lawton@centerwatch.com or (617) 948-5132.

My company is a Sponsor or CRO- How can I receive investigative site information?

You can sign up for TrialWatch for Sponsors and CROs.
TrialWatch is a complimentary site identification service designed to quickly and effectively match sponsors and CROs with qualified investigative sites worldwide to conduct upcoming and active phase I through phase IV clinical trials.

Please contact Tracy Lawton at tracy.lawton@centerwatch.com or (617) 948-5132 for more information.

How can I subscribe to the Drugs in Clinical Trials Database?

You can subscribe online at our bookstore, listed under Drug Information, or contact Sales at sales@centerwatch.com or 617-948-5110.

Why isn't a specific drug in your Drugs in Clinical Trials Database?

The Drugs in Clinical Trials Database contains only drugs that meet specific criteria listed here. If you find a drug that meets these criteria and it is not in our database, please email drugintel@centerwatch.com and we will research the drug. If it is appropriate, we will add it to the database within three business days and notify you via email.

How can I purchase a Research Center Profile or an Industry Provider Profile Page?

To purchase a profile page, please email sales@centerwatch.com or call (866) 219-3440 and select option two.

How can I change/update information on my Profile Page?

Please email your detailed changes to support@centerwatch.com and include your company name as it appears on your profile. If your changes are extensive, please copy and paste your profile into a Word document and select the Track Changes feature located under Tools before making your edits. When you complete your edits, please email the document to support@centerwatch.com. Once we receive your request, we will make the updates within two business days and will notify you via email when the changes are posted to your Profile Page.

How can I post new trials on my company's Research Center Profile Page?

To post new trials, please complete a Clinical Trials Submission Form for each trial.

Why aren't the links to my trial listings on my Profile Page?

To determine the specific reason, please:

Verify that each trial listing was submitted.
Confirm that the listings that are posted on your Profile Page were posted through your account and not through another account such as a sponsor’s.
Check the research center name on your Profile Page against the name on your trial listings—they must be identical.
Contact support@centerwatch.com to implement corrections or for further assistance.

My company is a sponsor or CRO—how can I post my patient recruitment listings on the Clinical Trials Listing Service™?

For questions about listings or to post a listing, please email sales@centerwatch.com.

My company subscribes to the Clinical Trials Listing Service™–how can I update or remove listings?

If you are a sponsor or CRO, please email your request to support@centerwatch.com.

About Payment and Billing

What forms of payment do you accept?

We accept payment via credit card, check, or wire transfer. To pay by credit card, please call (866) 219-3440 and select option 0. To pay by wire transfer, please email customerservice@centerwatch.com to obtain our bank information.

How can I obtain a copy of my invoice?

Please email billing@centerwatch.com to request a copy.

How can I change my company's billing or shipping address?

For Profile Pages and the Clinical Trials Listing Service™, please email address changes to support@centerwatch.com. For all other address changes, please email customerservice@centerwatch.com and indicate which orders or subscriptions should reflect your changes.

How can I obtain a copy of CenterWatch's W-9?

Please email customerservice@centerwatch.com to request a copy.